SMB Account Manager
SMB Account Manager
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Job Description
Everything you are looking for and more
We are looking for a highly motivated SMB Account Manager to oversee our independent landlord network and support the expansion of new APMs. This is an exciting opportunity to join InPosts Iberia team at a time of rapid growth. As we continue expanding there is a greater focus on managing existing partnerships to drive utilisation and further growth across the network.
What responsibilities and objectives will you have
Manage all escalations from our independent landlord portfolio ensuring timely responses and fast resolutions that drive high customer satisfaction.
Resolve daytoday operational issues preventing successful delivery or collection of parcels.
Share feedback and insights across the Iberia Network team to refine strategies for independent partners.
Conduct thorough analysis of queries to assess contract compliance and apply penalties when necessary.
Collaborate closely with Customer Support Deployment Legal and Finance teams to streamline processes and improve the management of independent partner queries.
Proactively find solutions with independent partners to mitigate additional InPost costs such as locker removals.
Support the expansion of new APMs by identifying opportunities and contributing to the strategic growth of the network.
Monitor key performance indicators (KPIs) and report progress to the Head of Account Management ensuring alignment with strategic goals.
Well what will the requirements be
Proven experience in building and developing client relationships especially with SMBs.
A resultsdriven mindset with the ability to think creatively to overcome challenges.
Strong influencing and negotiation skills; you can effectively communicate the value proposition to key stakeholders.
A natural collaborator who thrives in a team environment is accountable and has excellent communication skills.
Agile and responsive with the ability to prioritise and manage multiple opportunities while driving execution.
Highly organised with excellent time management skills and a constant drive to improve efficiencies.
Growth mindset a positive attitude and a strong appetite for learning and personal development.
Exceptional attention to detail to identify data inconsistencies and gaps and the ability to rectify them.
Confidence in using reporting systems databases and CRM tools (experience with Gainsight or similar platforms is a plus).
Fluency in Spanish and Portuguese is a strong advantage.
What do we offer
Excellent working enviroment
Professional growth within the company
Flexible working hours
Online platform for life longlearning
Competitive salary
Flexible remuneration services can be contracted
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.
Employment Type
Full Time
