Quality Assurance Analyst with Indonesian
Quality Assurance Analyst with Indonesian
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Job Description
David Kennedy Recruitment partnered with a renowned tech BPO company to find an Indonesian speakingQuality Analyst for their contact center teams.The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards. This involves assessing various content types such as audio video text and photos assigning ratings based on predetermined options and justifying these ratings in writing. The aim is to refine the quality of assessments over time.
Position: Quality Assurance Analyst
Location: Lisbon Portugal
Employment type: Fulltime
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Act as the goto person for quality guidelines ensuring adherence and consistency across all tasks
- Review and rate diverse content types including audio video text and photos in line with task guidelines
- Provide thorough written explanations to support your ratings and enhance overall rater quality
- Participate in calibration sessions with the team and stakeholders following the direction of the team lead
- Conduct peer audits as part of the quality process and assist in training initiatives when needed
- Collaborate with team members to share insights and best practices driving continuous improvement
- Manage multiple assignments independently balancing various tasks with minimal guidance
- Assist the team lead or manager during the interview process for future hires
- Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
- Work concurrently on multiple customer projects consistently meeting or exceeding client expectations.
REQUIREMENTS:
- Native / fluent in Indonesian both verbal and written. Fluent in English (minimum C2 level)
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
- University degree would be an advantage but is not required
- Computer literate & being comfortable using G Suite particularly Google Sheets
- Highly detailoriented with a rigorous and analytical approach
- Excellent verbal and written communication skills with the ability to present reasoning in a clear concise and logical manner
- Willingness / ability to work flexible shifts. Working schedule: Monday to Friday 11AM to 8PM
- Strong sense of logic and sound decisionmaking abilities
OFFER:
- Lunch vouchers763 EUR per day
- 100 EUR transportation allowance or company shuttle
- Health and dentalinsurance
- Aboveaverage base salary (x 14 months)
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
Employment Type
Full Time
