Front Office Team Leader
Front Office Team Leader
Posted on :
16-11-2024
Employer Active
1 Vacancy
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Job Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
As our next Front Office Team Leader you
- Oversee all front office activities including checkin/checkout processes reservations and guest services.
- Contribute to guests satisfaction by providing high quality services with a warm and friendly approach
- Address guest complaints that have not been resolved by team members providing swift solutions.
- Assist the Front Office Manager in developing and implementing new procedures as needed.
- Ensure effective and efficient communication processes daily maintaining service standards.
- Support ongoing OntheJob Training Programs within the department to align with Brand and Service Standards.
- Guide new staff through their initial induction into the team department following established guidelines.
- Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
- Promote the ALL Accor loyalty program to guests.
Qualifications :
- Service focused personality is essential
- Proficiency in hotel management software particularly Opera Cloud is preffered.
- Prior experience in a front office department is required.
- Strong leadership communication and interpersonal skills.
- Excellent problemsolving abilities and keen attention to detail.
- Ability to perform effectively under pressure.
- Flexibility with working hours including evenings nights weekends and bank holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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