Customer Care Specialist - Aftersales PC
Customer Care Specialist - Aftersales PC
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Job Description
About this role:
We are looking for aCustomer Care Specialistto join BYD. The successful candidates primary goal is to resolve all customer queries and ensure customers are satisfied with the companys service or products. The perfect candidate will have an aptitude for following policies have a confident communication manner and perform all tasks with customer satisfaction in mind.
Tasks & Typical duties/responsibilities may include but are not limited to the following:
- Responding to customer complaints viaBYD portal emails and calls;
- Escalating problems to the technical team or other members of the product team;
- Updating customer information in the company database;
- Providing information about new and existing products and services;
- Making sales and processing payments when necessary;
- Performing administrative tasks as assigned by the Supervisor.
Required skills qualifications and experience:
- 23 years previous customer service/contact centre experience in automotive industry;
Attention to detail.
- An effective communicator with a commitment to providing exceptional levels of customer service;
- Excellent verbal and written communication skills;
- Active listening skills;
- Patience and ability to remain calm under pressure;
- Excellent interpersonal skills;
- Ability to accept criticism;
- Good time management;
- Sales and persuasive skills.
We offer:
- Performance and experiencebased competitive remuneration;
- Scottish Widow workplace pension;
- 25 days paid holidays public holidays;
- Onsite free parking;
- Department & companywide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
About BYD
Our Purpose is to build a zeroemission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading hightech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.
About BYD UK
BYD UK is the UK distributor of BYD Company Ltd which is a Chinabased company and a global leadingedge provider of green energy technologies. BYD UK offers a range of electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.
Employment Type
Full Time
