Concierge

The knowledge of a great Concierge Agent is the expectation of our guests when staying at  Hotels . Your ability to anticipate guests needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting to the Guest Relations Manager responsibilities include but are not limited to:

Offer professional consistent friendly and engaging service

Ensure interdepartmental communication and cooperation in the interest of better guest satisfaction

Providing accurate information about activities and dining in the hotel and area

Offering assistance to all guests in making reservations and arrangements for travel dining special request and activities

Serve as a liaison for guests by providing information relating to all aspects of the hotel

Maintain knowledge of the hotels emergency procedures

Maintaining good working relations with local businesses restaurants and other hotel departments

Comply with all department policies procedures and service standards

Follow and proactively promote all health and safety policies and initiatives

Performing general office duties

Other reasonable duties as assigned

Qualifications :

Your skillset includes:

Previous experience in a similar environment will be an asset

Must possess outstanding guest service skills including professional verbal communication skills

Good computer literacy (experience using Property Manager System preferred and proficiency in MS Word Outlook and Excel)

Strong interpersonal and problem solving abilities

Highly responsible and reliable demonstrating initiative as required

Proven ability to perform under pressure in a fastpaced teambased environment

Frequent standing and walking throughout shift

Occasional kneeling pushing pulling lifting

Remote Work :

No

Employment Type :

Fulltime