Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Bombay is a collection of entertainment and hospitality brands crafted to deliver luxury in every detail from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn Bombay redefines luxury VIP experiences with its exclusive club boutique hotel restaurants bars spa and bakery embodying the spirit of elegance and refinement.
Discover a career at The Burman Hotel an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850 The Burman is not just a hotel; its a timeless gem proudly holding the title of the oldest continually operating hotel in Estonia.With only 17 rooms the hotel offers an intimate luxurious experience that celebrates the charm of historic elegance combined with modern amenities.
Purpose of the role:
The Front Office Manager plays a vital role in ensuring a seamless and exceptional guest experience by overseeing all daily operations of the Front Office. This includes managing guest checkins checkouts reservations and handling guest inquiries in line with The Burman Hotels Standard Operating Procedures and corporate guidelines. The Front Office Manager also leads and supervises front office staff ensuring they deliver excellent service and swiftly resolve any guest issues. The role requires efficient interdepartmental communication and collaboration to optimize occupancy and guest satisfaction.
Your responsibilities will be:
- Provide polite professional and effective service while adapting to guest needs.
- Identify and promptly address guest needs and requests.
- Ensure full compliance with The Burman Hotels policies procedures and standards.
- Collaborate closely with Housekeeping Concierge InRoom Dining and Guest Services.
- Recruit train and supervise front office staff to maintain high customer service standards.
- Oversee smooth guest checkins registration and departure processes.
- Manage situations involving walked in or overbooked guests with professionalism offering solutions as needed.
- Record guest complaints issues and special requests accurately.
- Oversee billing processes handle cash and credit transactions accurately and prepare financial reports with the finance department.
- Note: This list represents key duties but additional tasks may be assigned as part of the role.
What we expect from you:
- Minimum 3 years of experience in a Front Office role within an upscale or luxury hotel.
- Bachelors Degree in Business Hospitality Management or a related field is preferred.
- Strong attention to detail and commitment to high standards of guest service.Passionate about providing excellent customer service.
- Excellent communication and presentation skills.
- Fluent in both English and Estonian; a third language is preferred.
- Proficient in yield management and promoting available rooms with strong skills in property management systems (preferably MEWS) and solid computer proficiency.
- Comfortable working under pressure and maintaining confidentiality regarding guest and hotel information.
- Flexibility to work days evenings weekends holidays and overnight shifts as needed.
- Selfmotivated proactive and able to work independently in a fastpaced environment.
Why join Bombay
- Celebration & Time Off: Annual holiday birthday day off and paid vacation days for personal milestones (e.g. childs first school day marriage).
- Health & Wellness: Private health insurance with Confido monthly sports compensation with Stebby.
- Sick Leave: Paid sick leave from the 2nd day.
- Work Essentials: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
- Training & Onboarding: Extensive training tailored to our products services values and standards to ensure your success at the company.
- Learning & Development: Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings).
- Investment Opportunities: Option to invest in the Groups venture fund Yolo Investments.
- Working Environment: A comfortable workspace in the city center.
Here at Bombay we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the worldclass offerings on which we pride ourselves.
Employment Type
Full Time
