Business Data Analyst - US Market FHX
Business Data Analyst - US Market FHX
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Job Description
Company description
As a provider of a complete solution for presales and customer service iAdvize has had a single mission since its creation in 2010: to make brands conversational.
iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for ecommerce. We offer safe compliant and connected AI copilots to boost conversion rates 10x while automating at least 75% of the workload. Innovative brands like Cdiscount Samsung and Nespresso use iAdvize to simplify online shopping and generate $1B per year in online revenue.
To deliver this experience at scale we deploy AIpowered virtual copilots that are reliable connected and fully compliant :
- iAdvize Copilot for Shoppers : Boost online sales 24/7 with an AIpowered shopping assistant. Remove purchase disincentives and increase conversions.
- iAdvize Copilot for Agents : Increase the speed efficiency and quality of service of your advisors with copilots powered by trusted generative AI.
iAdvize is also more than 200 talents present in Nantes (our headquarters) Paris (FR) Dsseldorf (DE) and Boston (US).Convinced that diversity is a major asset for our teams we are proud to have over 45% women in our workforce.
We are also convinced that sustainable growth can only be achieved by taking into account ambitious social and environmental objectives. In 2022 we launched a multidisciplinary working group on CSR issues with the aim of reducing our carbon emissions forging responsible partnerships and supporting the conversational transformation of ecommerce towards a more sustainable model.
You can find more information and photos of our premises on our Welcome to the jungle page.
Whats the opportunity
iAdvize is hiring a Business Data Analyst to support key USbased accounts with a strong emphasis on performance reporting and value demonstration.
The role will report directly to the Head of Data located in Nantes but will be embedded in the US Customer Service team for daily operations.
This transversal role is uniquely placed to infuse a shared methodology into business practices and bring a deep understanding of key client needs and context back to the technical teams.
Flexibility to adapt to the US timezone and fluency in English are a must for this role.
What will be my missions
1. Conduct adhoc analyses for clients to diagnose and address performance issue
2. Maintain/update/develop Tableau dashboards to track performance metrics for US clients
3. Update export and distribute daily reports for key accounts.
4. Help conceive and monitor AB test setups in coordination with the core Data team
5. Present analyses in clientfacing meetings to clearly communicate insights and recommendations
What skills do I need
- Minimum of 4 years of work experience in data analysis / BI.
- Proficiency in data visualization and associated tools such as Tableau Software or equivalent.
- Ability to independently query cloudbased databases and data warehouses (knowledge of SQL) to gather the necessary data for analysis.
- Knowledge of AB testing in an ecommerce environment including KPIs ideal setups best practices and result interpretation.
- Demonstrated ability to understand client business needs and translate data into actionable insights that align with and achieve business objectives.
- Strong collaborative skills with a proven track record of working effectively across teams and departments and excellent communication skills for liaising with clients and internal stakeholders.
- Excellent English Skills : Fluent in spoken and written English comfortable with active communication to effectively support US clients.
- US Timezone Support (East Coast): ability to work partially shifted hours while based in France ensuring coverage for urgent requests from key accounts with near realtime responsiveness.
- Product acumen (understanding of product challenges roadmap organization) ideally acquired through past experiences with SaaS companies.
Bonus points
1. Strong understanding and experience in the SaaS industry and B2B environments.
2. Proficiency in Tableau Software is a strong plus.
3.Experience with product and web analytics tools (e.g. Mixpanel Amplitude or equivalent).
4. Familiarity with Google Analytics is particularly valued for tracking and analyzing AB testing.
5. Knowledge of Python to perform advanced analyses when necessary
Additional informations
- Contract : CDI
- Ideal working hours: 12h 21 h
- Place of work : based in FranceFullremotewith occasional travel to Nantes (HQ)
- Start date : as soon as possible
Joining iAdvize means...
- Participating in the development of an ambitious international and dynamic French scaleup a pioneer in trustgenerating AI.
- Joining a group of new recruits and taking part in a weeklong onboarding programme that will train you on our product our strategy our market and our sales techniques.
- Work in an agile environment where you will be able to contribute your own ideas.
iAdvize is committed to the diversity of its teams and applies a strict policy of nondiscrimination to recruitment.
Employment Type
Full Time
