Dutch customer service agent

About ADM VALUE

ADM VALUE a subsidiary of the TESSI group is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites we are committed to delivering innovative solutions that enhance the customer experience.

Our impact

Global reach: We are present in 6 countries: France Spain Morocco Madagascar Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers needs on an international scale. Dedicated people: With a team of more than 6500 passionate and committed employees who share a common vision of excellence in customer service. Belonging to TESSI: As a member of the TESSI group we benefit from the support of a renowned organization which will generate sales of 513 million with more than 13000 employees worldwide.

Our commitment to quality and growth

Quality and growth: We are proud of our impressive 8.5% growth rate which reflects our ongoing commitment to innovation quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.

Taken

As a Customer Service Agent youll be the first point of contact for our Dutchspeaking guests when they need assistance or information. Your mission will be to answer their questions manage bookings and ensure everything runs smoothly. If youre friendly communicative and passionate about delivering excellent service this is the role for you!

Customer Support:

• Quickly respond to guest inquiries via phone
• Provide all necessary information about the resorts facilities activities and services.
• Help with bookings for accommodation meals and leisure activities.

Problem Resolution:

• Listen to guests with empathy and find quick solutions to their issues.
• Work with other departments to ensure the guest experience is seamless.

Administrative Tasks:

• Keep accurate records of guest interactions and transactions.
• Handle bookings cancellations in line with company policies.

Vereisten

• Fluency in Dutch
• Previous customer service experience is a plus! Experience in hospitality or tourism is even better.
• Great communication skills friendly attitude problemsolving ability and a proactive approach.
• The ability to handle multiple tasks in a dynamic environment.

Benefits

• permanent contract
• rotating shifts from Monday to Sunday from 9 AM to 7 PM
• training start date is November 25th

Are you ready to be part of an amazing team and help our guests create unforgettable experiences Apply now and start your career in hospitality!