Customer Experience Specialist-Remote
Customer Experience Specialist-Remote
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for Urgent onboarding. Position is Work From Home and willing to work between 6am till 12am (Rotational Shifts)
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement addressing customer queries and identifying ways to improve our customer services.
To ensure success as a customer experience specialist you should exhibit indepth knowledge of customer engagement channels and experience in a similar industry. A topnotch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
Customer Experience Specialist Responsibilities:
- Tracking customer experiences across online and offline channels devices and touchpoints.
- Collaborating with IT developers as well as the production marketing and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner via phone email social media or chat applications.
- Analyzing customer feedback on product ranges and new releases as well as preparing reports.
- Performing product tests evaluating aftersales and support services and facilitating improvements.
- Documenting processes and logging technical issues as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Customer Experience Specialist Requirements:
- A bachelors degree in marketing communications advertising business management or in a related field preferred.
- At least 2 years experience as a customer experience specialist or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office as well as CX and CRM software such as am CRM and Qualtrix CustomerXM.
- Exceptional interpersonal skills and a clientcentered approach.
- Great organizational and time management abilities.
- Superb communication collaboration and problemsolving skills.
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
