Order Confirmation Executive
Order Confirmation Executive
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
Order Confirmation: Contact customers to confirm orders and provide essential information regarding order status estimated delivery times and other pertinent details.
Customer Support: Respond to customer queries related to orders including but not limited to product availability delivery updates payment options and returns. Ensure prompt and accurate resolution of inquiries.
NonDelivery Report (NDR) Management: Track and manage nondelivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
Feedback Collection: Gather customer feedback to understand their experience identify potential issues and report these to the management team for continuous improvement.
Order Status Updates: Regularly update customers on their order status from confirmation through to delivery using appropriate communication channels such as phone email or chat.
Documentation and Reporting: Maintain accurate records of customer interactions order confirmations and NDR reports. Prepare periodic reports for review by the operations team.
Requirements
Customer Service Excellence: Ability to communicate clearly empathetically and professionally with customers to address their queries and provide information.
ProblemSolving Skills: Ability to assess issues in the order process especially with nondeliveries and coordinate with various teams to resolve them efficiently.
Data Entry and Reporting: Experience in maintaining organized records and preparing reports; proficiency in using customer relationship management (CRM) tools or order management software is preferred.
Attention to Detail: Strong attention to detail in order confirmation and NDR management to prevent errors and enhance customer satisfaction.
Communication Skills: Excellent verbal and written communication skills to handle customer inquiries and provide timely updates.
Time Management: Strong organizational skills and ability to prioritize tasks in a fastpaced ecommerce environment.
Benefits
- Flexible working hours
- 5 Days working culture
- Health Insurance Benefits
- Tenure Recognition and Awards
- Leave Benefits as per Milestones
- Performance Linked Growth Opportunities
- Out of Term Appraisals
Communication Skills (Verbal & Written) Attention to Detail Record Keeping & Documentation Problem-Solving Skills Basic Supply Chain & Logistics Knowledge Any Graudate
Employment Type
Full Time
Key Skills
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