Director Fairmont Gold Leave Coverage Dec 2024-Dec 2025
Director Fairmont Gold Leave Coverage Dec 2024-Dec 2025
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
What is in it for you:
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs complimentary counseling wellness sessions financial and family planning through Green Shield.
- Opportunity to develop your talent through coaching and our Leadership Programs.
- A competitive salary starting at $89800 per annum.
What you will be doing:
Reporting to the Director Rooms responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
- Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
- Identify and develop existing policies and procedures to improve the guest experience
- Lead the Fairmont Gold team to excellent results on targeted KPIs including Fairmont Gold Revenue ADR Labor management EES TrustYou LQA Forbes
- Track and forecast daily weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
- Handle Fairmont Gold guest concerns in relations to the areas and react quickly logging following up and bringing to full resolution
- Elevate the Fairmont Guest service to ensure we are a leader in the industry with the desire to be the #1 Fairmont Gold in the company.
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests Fairmont Gold inventory management and collaborate on initiative to provide five star service
- Develop and maintain contacts with business partners concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
- Handle guest concerns and react quickly logging and notifying proper areas
- Conduct regularly scheduled departmental meetings
- Responsible for forecasting scheduling payroll purchasing and recruitment for department
- Work with the Executive Chef to determine the Fairmont Gold Lounge menu food cost ordering and presentation
- Balance operational administrative and Colleague needs
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Previous leadership experience in a similar guest relations capacity required
- Previous Food & Beverage leadership experience preferred
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Strong interpersonal and problemsolving abilities
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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