Customer Service Specialist
Customer Service Specialist
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Job Description
Position Overview
Are you passionate about delivering outstanding customer service and fluent in French Join our growing team at Combined Services App in Braga and become a part of an innovative project where your role directly impacts our customers experience! In this Customer Service Specialist position you will assist users with inquiries and issues maintaining the highest level of empathy and professionalism. Work alongside a dedicated multilingual team and be part of a vibrant supportive environment.
Schedule
- Monday to Friday: 07:00 19:00 (Rotational shifts)
- Saturday: 08:00 15:00
- Days Off: 2 days per week (Sunday 1 rotational day)
Work Model
Hybrid: 2 days inoffice per week for enhanced collaboration and team synergy.
Compensation and Benefits
- Monthly Salary: 830 EUR gross (paid over 14 months) 11620 EUR annually
- Meal Allowance: 7.23 EUR net per day 1908.72 EUR annually
- Role Complement: 20 EUR /month 240 EUR annually
- Transport Allowance: 20 EUR /month 240 EUR annually
- Performance Bonus: 140/month 1680 EUR annually
- Annual Gross Income Potential: 14008.72 EUR plus Performance Bonus of 1680 EUR
- Health Insurance: Provided from Day 1 (at no cost after 6 months)
Responsibilities
- Engage with Frenchspeaking customers via phone email and chat to resolve inquiries
- Deliver empathetic effective solutions for customer issues and maintain high satisfaction
- Collaborate with the team to meet customer service goals and ensure smooth operations
- Document client interactions and update systems accurately
Qualifications
- Language Skills: Native French speaker with impeccable communication
- Experience: Prior experience in call centers or customer service preferred
- Skills: Proficiency in communication tools strong problemsolving abilities and attention to detail
- Technical: Familiarity with customer support software
The Hiring Process
- Application Review
- Language Assessment
- 12 Interviews in French with the client to assess fit
Application Deadline: 27 November 2024
Seize this chance to thrive in a competitive supportive environment while developing your career. Apply today and make a real difference!
Employment Type
Full Time
