Virtual Call Center Account Supervisor
Virtual Call Center Account Supervisor
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Job Description
As an Account Supervisor in the Virtual Call Center you will lead a team of up to 18 specialists focusing on customer satisfaction business results and team motivation. Responsibilities include coaching problem resolution and leading by example while ensuring compliance with regulatory standards in a phonecentric environment.
Job Description
Seize this fulltime remote opportunity to lead a dynamic team of up to 18 specialists.
We provide all necessary technology offer a competitive salary with a wide range of benefits and foster professional growth. We also value diversity integrity and teamwork.
As an Account Supervisor in the Operations Virtual Call Center you will exhibit a profound understanding of client success management. Your role will involve promoting business results providing solutions and motivating your team all while ensuring customer satisfaction.
Job responsibilities:
- Oversee a work from home team navigating multiple technologies to support a Call Center environment
- Comfortably lead and manage in a metricspromoted environment
- Demonstrate resiliency and extreme adaptability in a fastpaced environment
- Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome
- Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy
- Resolve customer escalations and document account activities thoroughly and concisely
- Lead by example through demonstrating personal excellence including punctuality integrity and accountability
- Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist
- Encourage teams to think critically and exercise independent judgement
- Make final decisions on behalf of our customers quickly and effectively when required Enforce and abide by all applicable regulatory and department practices and procedures
Required qualifications capabilities and skills:
- Safe and noise free work environment in your residence
- High School diploma/GED required
- Must be willing to work in an environment that requires 100% phonebased customer interaction
- Minimum of 2 years customer interaction or customer support experience either by phone or facetoface
- 3 plus years working in a call center position; certification and or training
- Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windowsbased environment
- 5 plus years of direct management experience; demonstrated ability to develop manage coach and motivate teams
Preferred qualifications capabilities and skills:
- Bachelors Degree Preferred
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am) which include evenings
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours
Employment Type
Full Time
