Technical Project Manager - Switzerland
Technical Project Manager - Switzerland
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1 Vacancy
Job Description
Job Title: Technical Project Manager
Location: Basel Switzerland
Work Regime: Remote (with the possibility of going to the clients office in Basel on request)
Overview / Summary:
LUZA Group is looking for a Technical Project Manager to join our company and to support us in an Healthcare project.
Role Description Skills:
As a Service Delivery Expert Project Manager you will be responsible for overseeing the delivery of services to clients or internal stakeholders while also managing specific projects aimed at improving service quality efficiency or introducing new services. This role requires a strategic mindset strong project management capabilities and a deep understanding of service delivery processes.
Mandatory Skills:
- Monitor service performance against SLAs identify areas for improvement and implement corrective actions as needed.
- Conduct regular service reviews with clients or internal stakeholders to ensure alignment and address any concerns or issues.
- Serve as the primary point of contact for servicerelated inquiries escalations and feedback.
- Plan execute and oversee projects aimed at enhancing service delivery processes and addressing specific client needs.
- Help define project scope objectives and deliverables in collaboration with stakeholders and sponsors.
- Develop project plans schedules and budgets and track progress against key milestones and deliverables.
- Coordinate crossfunctional project teams assign tasks and ensure timely completion of project activities.
- Manage project risks issues and dependencies and implement risk mitigation strategies to minimize impact.
- Communicate project status updates and key decisions to stakeholders and facilitate project meetings and workshops.
- Identify opportunities for process improvement and service optimization through analysis of performance metrics customer feedback and industry best practices.
- Participate in continuous improvement initiatives aimed at streamlining service delivery processes enhancing efficiency and driving customer satisfaction.
- Develop and implement Service Improvement Plans (SIPs) to address identified areas for improvement and track progress toward improvement goals.
Employment Type
Full Time
