Guest Relations Agent EU Language
Guest Relations Agent EU Language
Posted on :
14-11-2024
Employer Active
1 Vacancy
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Job Description
- Consistently offer professional friendly and engaging service
- Handle guest concerns and react quickly logging and notifying proper departments
- Be part of Guest Services team while ensuring all service standards are followed
- Attend regularly scheduled departmental meeting
- Balance operational administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure.
- Fluency in English and at least one additional EU language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Opera or Opera cloud Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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