Senior IT System Analyst
Senior IT System Analyst
Posted on :
13-11-2024
Employer Active
1 Vacancy
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Job Description
Mon to Thurs 8.30am 6pm
Fri 8.30am 5.30pm
The primary purpose of the position of Senior IT Systems Analyst is to analyse design and enhance the Company s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.
They work with business stakeholders IT teams and vendors to identify requirements develop solutions and ensure that systems meet the needs of the organization.
Responsibilities
Management and support of daily End Users IT requests/issues on business application and Workflow systems
Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors
Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).
Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups housekeeping process project documentation application disaster recovery procedures application licenses and inventory
Ensure applications conform to stakeholder requirements reviewing & updating of software design architecture technical documents maintaining and enhancing existing application systems
Work closely with business functions on business application projects assist & participate in the design & development of new/upgraded of these systems liaising with vendors to support established specifications & requirements.
Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.
Perform periodical audit and security review in the domain of business application systems accounts design architecture to ensure setup adhering to IT Governance & Compliance requirements.
Designing information systems including software and hardware components that meet business requirements and align with IT standards and policies.
Perform impact analysis arising from business change requests.
Collaborating with software developers IT engineers and other stakeholders to implement and integrate systems.
Testing and debugging systems to ensure that they meet functional and performance requirements.
Providing training and support to endusers and IT staff on the use and maintenance of systems.
Ensuring that systems comply with relevant laws regulations and standards.
Providing technical guidance and mentoring to junior system analysts
Perform any other duties as directed by Section Head and Management
Experience
Bachelor or higher qualification in Technology /Information Management /Computer Science
At least 5 years of technical HANDSON experience in business applications support development testing systems design or project management (SDLC)
Good programming skills in ASP.NET .NET Core C# PHP Javascript HTML5
Previous project experience with Microsoft enduser technology and related applications. (eg: Microsoft Office 365 Microsoft Teams Power Automate Power Apps)
Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.
Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL
Possess strong business process and analytical skills with the ability to assimilate information quickly and able to communicate requirements and issues clearly and concisely.
Knowledge and experience on Automotive Industry business process and application systems preferred.
ITIL Microsoft MCDBA Salesforce and PMP certificate holders will be an added advantage
Excellent analytical & problemsolving skills strong selfinitiative good communication skills cando attitude and great team player
Analytical Skills: Strong analytical and problemsolving skills are necessary including the ability to identify issues conduct root cause analysis and develop solutions.
Communication Skills: Excellent communication skills are necessary including the ability to communicate technical information to both technical and nontechnical stakeholders.
Project Management Skills: Good project management skills are required including the ability to manage multiple projects simultaneously prioritize tasks and deliver them on time within budget and to the required quality standards.
Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws regulations and standards.
Senior IT System Analyst
Education
Degree / diploma
Employment Type
Full Time
Key Skills
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