Welcomer

We are looking for a FUN & PASSIONATE fulltime Welcomer who wants to join a FANTASTIC TEAM at a VIBRANT central London hotel! You will be required to work weekdays and weekends.

Duties:

• Attend to all guest queries in a prompt professional manner to ensure a high level of guest satisfaction
• Complete a seamless check in and check out service for all our guests
• Knowledge of activities in the city (theatre arts exhibits concerts shows sports and leisure activities)
• Familiar with the city restaurants and have established contacts with them to provide maximum guest service
• To act as a point of contact for all guests to provide assistance and offer them efficient customer service identify their needs as well as product knowledge
• Ensure the correct handling of guest messages mail and packages
• To know details of the days arrivals identify priority guests VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Working with the Duty Manager on a daily basis to best serve our guests
• Assist in arranging room moves select appropriate rooms and arrange for luggage to be moved

Remote Work :

No

Employment Type :

Fulltime