Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
14-11-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
Qualifications :
- Excellent communication skills with strong customer service orientation
- Ability to multitask prioritize and solve problems in a fastpaced environment
- Proficiency in basic computer skills; quick learner of hotel management software
- High school diploma or equivalent required
- Flexibility to work various shifts including nights weekends and holidays
- Strong attention to detail and organizational skills
- Previous hospitality or customer service experience preferred
- Multilingual abilities valued especially languages common among international guests
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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