Receptionists

Your Mission:

As a Receptionist or Reception Assistant at Ibis Styles Madrid Aiport Valdebebas your tasks will include:

• Welcoming Guests: Providing a warm and professional welcome to guests upon their arrival and ensuring a smooth checkin process.
• Managing Reservations: Handling reservations through phone email and online channels and ensuring that all booking details are accurate.
• Room Assignment & Checkout: Assigning rooms based on guest preferences and needs and assisting with smooth and efficient checkout processes.
• Guest Liaison: Serving as the main point of contact for guests during their stay addressing any requests or concerns and ensuring guest satisfaction.
• Coordination with Other Departments: Liaising with housekeeping and other hotel departments to ensure rooms are ready and services are provided according to guest needs.
• Upselling: Promoting hotel services amenities and additional offerings to enhance the guest experience and contribute to hotel revenue.
• Handling Complaints: Addressing guest complaints professionally ensuring that all issues are resolved quickly and efficiently.
• Night Shift Duties (for Night Receptionists): During night shifts youll be responsible for securing the hotel handling the night audit cash management and preparing the hotel for the next day.

Ensuring Safety and Security: As a receptionist you will be involved in monitoring the security and safety of the hotel during your shift.

Qualifications :

You are a friendly and approachable individual who loves working with people. You take pride in offering a warm and welcoming experience to all our guests. Heres what we are looking for:

• GuestCentered: You enjoy interacting with guests making sure they feel at home from the moment they arrive.
• Organized and Attentive: You pay attention to details and ensure everything is in place for a smooth guest experience.
• TeamOriented: You work well with others and are always ready to support your colleagues to create the best possible experience for guests.
• Multilingual Skills: You are fluent in Spanish and English; additional languages are a plus as we welcome guests from all over the world.
• Flexibility: You are willing to work various shifts including nights and adapt to a dynamic work environment as part of the hotels opening team.

Remote Work :

No

Employment Type :

Fulltime