Senior Core Operations Engineer
Senior Core Operations Engineer
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Job Description
Role: Senior Core Operations Engineer
Location: Plano TXhybrid onsite
In this role what you will be doing
The Senior Core Ops Engineer will maintain the resiliency and operational aspects. Will analyze service and system issues determine rootcause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors maximize hardware/software efficiencies and increase service uptime leading to an overall excellent customer experience.
In this role you will:
- Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
- Be the subject matter expert for Messaging both SMS and MMS and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911 LI Calea Nokia SDL Oracle Packet Core is a plus
- Handle Outages/Service degradations perform initial RCA and coordinate with vendors Engineering teams to compose final RCA.
- Lead troubleshooting bridges with internal & vendor teams as needed.
- Engage and escalate issues with Core Tier III / Engineering team when critical time sensitive support and resolution is needed.
- Work with technical teams to document troubleshooting steps and methods to improve processes.
- Provide lead support with Market Teams to troubleshoot/resolve complex issues
- Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.
- Develop key metrics for performance monitoring and service assurance.
- Closely working with the vendors for Incident resolution and RCA
- Knowledge of SA Core Edge RAN Transport Virtual/Cloud environments orchestration and FCAPS platforms.
- Work on the 5G Standalone Core Network functions (NRF BSF NSSF SEPP NEF SCP & PCF) IMS & Messaging domains.
- Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
- Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
- Engage and escalate issues with the Tier II & III team when critical/timesensitive support and resolution are needed.
- Other duties as assigned
- This position may provide oncall support on a rotational basis.
Skills Experience & Requirements:
- Bachelors Degree in Electrical Electronics Computer Science or Telecommunications Engineering
- 5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.
- Expertise in Mavenir SMSC MMSC product solutions
- Strong knowledge of one or more Core Network solutions for 911 LI Calea Nokia SDL Oracle nodes NRF PCF BSF.
- Knowledge of Edge RAN Transport Virtual/Cloud environments orchestration and FCAPS platforms.
- Cloudnative experience in AWS environment preferred.
- Curiousminded striving for continuous learning and innovation
- Outstanding verbal and written communication skills
- Strong knowledge of Core Network solutions for 4G/5G (SA).
- Nokia Mavenir and Oracle experience should be an advantage.
- Ability to analyze a high volume of technical data and work in a fastpaced environment.
- Strong problem solving analytical and time management skills.
Employment Type
Full Time
