Director of Ticketing
Director of Ticketing
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Job Description
Director of Ticketing
Take the lead at one of the top five ranked performing arts centers in America. In this role youll be leading a dynamic ticketing team providing training guidance and motivation to ensure topnotch customer service for both internal and external stakeholders.
The Director of Ticketing will control ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. This position is responsible for the selection training motivation and evaluation of all Ticketing personnel and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing staff management and customer service.
What You ll Do
- Assist and support Ticketing staff as needed including two fulltime Assistant Directors of Ticketing three fulltime Ticketing Managers and a parttime staff of over 20.
- Build events in the ticketing system including seating manifests price tables hold/kills discounts presales etc.
- Oversee financial reconciliation regarding daily reports monthly reports and event settlement
- Manage all information being sent and posted through ticketing system
- Act as systems administrator for ticketing system and liaison between staff promoters presenters and the facility
- Responsible for system upgrades occasional testing of new software and routine maintenance and troubleshooting
- Facilitate proper interdepartmental communications and organization
- Investigate and resolve ticketrelated issues
- Responsible for financial settlement and accountability of revenues collected from ticket sales and ancillary income
- Complete and distribute accurate daily ticket counts
- Oversee Will Call for all ticketed events ensuring compliance with all relevant ticket laws
- Manage all aspects of customer service as it relates to both internal and external customers enforcing Oak View Group corporate initiatives
- Plan direct and evaluate Ticketing personnel
- Establish and maintain effective working relationships with internal/external customers
- Analyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectives
- Exercise confidentiality handling customer personal/financial information
Requirements
What You ll Bring
- A four (4) year degree in business administration sport management or related field is preferred.
- A minimum of 35 years of box office/ticketing related experience including supervisory experience.
- Knowledge of Ticketmaster is preferred but not essential.
- Ability to provide leadership engage in positive interaction with staff and guests
- Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system Microsoft Word Excel Outlook and PowerPoint)
- Ability to work flexible and extended hours including nights weekends and holidays in addition to normal business hours.
Benefits
- Holidays
- Sick Leave/Pay
- Health Care Insurance
- Dental/Vision Insurance
- Short and LongTerm Disability
- Group Term Life Insurance
- 401(k) Plan
- Flexible Savings Plan
- Vacation
What You ll Bring A four (4) year degree in business administration, sport management or related field is preferred. A minimum of 3-5 years of box office/ticketing related experience including supervisory experience. Knowledge of Ticketmaster is preferred but not essential. Ability to provide leadership, engage in positive interaction with staff and guests Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint) Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
Employment Type
Full Time
