receptionists job description includes greeting visitors answering calls and performing other administrative tasks:
Greeting visitors
A receptionists first impression is important so they should be professional and courteous. They welcome visitors and answer any questions they may have.
Answering calls
Receptionists answer screen and forward phone calls to the correct department. They may also take messages.
Administrative tasks
Receptionists may perform a variety of administrative tasks such as filing photocopying transcribing and faxing. They may also update calendars schedule meetings and arrange travel.
Maintaining the reception area
Receptionists keep the reception area clean and tidy and ensure it has the necessary supplies.
Maintaining office security
Receptionists may monitor the logbook and issue visitor badges to control access to the office.
Processing bills
Receptionists may process bills and help customers with questions about their charges.
Maintaining records
Receptionists keep detailed records of visitor requests and calls received. They may also keep track of office expenses.
Other duties
Receptionists may also receive and distribute mail and deliveries take inventory of supplies and sign for deliveries.
Receptionists may also be known as desk executives front desk officers office assistant secretaries or medical receptionists.
Employers typically expect receptionists to have good literacy numeracy and IT skills. They may also ask for GCSEs or equivalent qualifications and relevant work experience.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation