ServiceNow - SPM Strategic Portfolio Management
ServiceNow - SPM Strategic Portfolio Management
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Job Description
Major Duties and Responsibilities
No.
1. Lead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders
2. Capture business and user requirements and provide estimates on the level of effort to deliver solution
3. Identify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution
4. Follow standard development and coding best practices including agile/scrum concepts
5. Design and develop SPM Module ServiceNow workflows and integrations according to project process and customer objectives
6. Assess impact of changes and work with development teams to minimize technical debt on the platform
7. Manage the pipeline of demand and ongoing development activities and work with platform owner to reprioritize new demand
8. Conduct review system design test verification and documentation activities
9. Manage clone and promotion activities across environments including update sets management
10. Investigate capabilities on the platform and provide demos or build proofofconcepts as needed
11. Work with IT teams to build and support existing and new integrations with various systems
12. Identify opportunities to improve and streamline the overall platform and its performance
13. Create knowledge articles for internal knowledge sharing and for consumption by other teams including the IT Help Desk and End Users
14. Conduct roadmap planning based on platform capabilities against strategic business needs
15. Lead annual upgrade activities and implementation and coordinate with stakeholders to ensure platform is stable
16. Provide platform operations and maintenance support; Be available for offhour release deployments and support
17. Conduct patching and remediation of security vulnerabilities
Minimum Qualifications
Educational development typically acquired through the completion of an advanced university degree in Computer Science Systems Engineering Information Systems or related discipline plus a minimum of 4 years of professional relevant experience; or a bachelors degree in a related field of study plus a minimum of 10 years of relevant professional experience is required.
7 years of relevant experience using ServiceNow
3 years of experience with ServiceNow development including Business Rules Glide scripting UI Policies Flow Designer and ACLs
Domain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. ITSM ITOM CSM HR Service Delivery GRC )
Experience designing and developing Application Programming Interfaces (APls) with Representation State Transfer (REST) Simple Object Access Protocol (SOAP) and JavaScript Object Notation (JSON)
Experience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment
Experience with Agile Scrum development methods
Experience with Single Signon configuration and administration
Experience configuring and maintain MID Server
Experience with Service Portal UI design and configuration
Knowledge of SAML Active Directory or LDAP Integrations
Experience leading workshops to solicit requirements and explaining platform capabilities in laymans terms
Excellent documentation (writing and diagramming) interpersonal and communication skills.
Great ability to work in a fastmoving environment and with minimal supervision.
Good understanding of organizational change management and communication
ServiceNow System Administration or Application Development or Implementation Specialist Certification
ITILv3 or ITIL4 Certification preferred
Employment Type
Full Time
