Oracle CCB Utilities Engineer

JOb ID 750833

Job Title : Oracle CC&B Utilities Engineer

Location : Onsite Des Moines IA

Duration : 12 Months

Client: State of IA CR

JD

Develops and oversees all aspects of a complex system or set of systems. Works across domain areas of support within the City of Cedar Rapids and across multiple application areas and projects.

Experience with Oraclebased applications specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position. Contractors will need to work onsite. Please limit submittals to local/regional resources.

Essential Duties and Responsibilities:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description.

• Designs documents and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support maintenance and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT applicationbased policies procedures and standards.
• Collaborates with cross divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short term projects and longterm department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyzes users business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for nonenterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Required Education and Experience:

• Bachelors Degree in Information TechnologyComputer Science or related field and
• Seven (7) to ten (10) years experience workingwith and maintaining enterprise level computer applications OR
• An equivalent combination of education and/orexperience (i.e. one year of relevant fulltime experience may substitute forone year of education).
• Excellent written verbal and interpersonalcommunication skills.
• Experience with Oraclebased applications inparticular Customer Care & Billing and Oracle Analytics Publisher.
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.

Desired qualifications

• Experience with process design logical workflow analysis and design.
• Experience with indepth configuration code analysis and output.
• Extensive experience with Oracle and Oraclebased technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Computer systems and analysis of computerprograms.
• Systems analytical practices and procedures.
• Server and network operating systems
• Project management principles

Skills in:

• Managing multiple projects and deadlines;communicating delays.
• Peer review and mentoring.
• Assigning prioritizing monitoring and reviewing work assignments.
• Communicating effectively with internal and external stakeholders using both technical and nontechnical language.
• Attention to detail.

Ability to:

• Maintain a high degree of confidentiality withsensitive information; maintain the confidentiality of information andprofessional boundaries.
• Train and instruct others including systems andusersupport personnel.
• Evaluate vendor software for compatibility withcitywide computer systems.
• Respond to IT oncall emergencies.
• Assess problematic issues and make appropriate judgment to correct issue.
• Work cooperatively and maintain effective working relationships.