With Relocation Support- Azerbaijani Customer Support
With Relocation Support- Azerbaijani Customer Support
Posted on :
12-11-2024
Employer Active
1 Vacancy
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Job Description
Location: OnSite
Language Requirements: Azerbaijani and English (minimum B2 level)
Work Schedule: Monday to Sunday 8hour shifts totaling 40 hours per week
Shift Details: Extended working hours up to midnight (00:00 am) to accommodate time zone differences
Key Responsibilities:
- Deliver exceptional customer support via phone email and chat in Azerbaijani.
- Resolve customer inquiries promptly offering practical solutions and empathetic communication.
- Escalate more complex issues to senior support teams when needed.
- Accurately document interactions and resolutions in the companys CRM system.
- Maintain high customer satisfaction and adhere to company service standards.
Qualifications:
- Language Proficiency: Fluent Azerbaijani and a good command of English (B2 level or higher).
- Availability: Willingness to work flexible hours including shifts extending to midnight.
- Experience: Prior experience in customer support is advantageous.
- Skills: Strong communication and problemsolving skills with a customerfocused approach.
Compensation and Benefits:
- Base Salary: Competitive monthly salary discussed during the hiring process.
- Monthly Allowance: Transportation and internet allowance of 50 BGN net.
- Special Life Event Bonuses: 500 BGN for significant events like marriage the birth or adoption of a child or university graduation.
- Health Coverage: Comprehensive medical dental and life insurance.
- Multisport Card: Employersubsidized access to gyms and recreational facilities.
- Discounts: Exclusive access to discounts on a variety of products and services.
Relocation Support:
- Relocation Guide: A detailed brochure to help with your transition.
- Travel Reimbursement: Up to 490 BGN for travel expenses after 6 months of employment with travel documentation required.
- Advance Salary Option: 1056 BGN net available as an advance upon request transferred within 5 business days.
Important Note: If the contract is terminated within the first 6 months any remaining advance will be deducted from the final pay and travel reimbursement will not apply.
Temporary Accommodation:
- The company arranges hotel accommodation for your confirmed arrival date.
- If you decide not to use the hotel and do not notify the hotel by noon on the day of your expected arrival you will be responsible for that nights cost.
Employment Type
Full Time
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