Junior Technical Support Advisor in German Market
Junior Technical Support Advisor in German Market
Posted on :
12-11-2024
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1 Vacancy
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Job Description
Location: Athens (OnSite)
Languages Required: German (Native or Fluent)
Working Hours: Monday to Friday 9:00 AM 6:00 PM
Level: Junior
Key Responsibilities:
- Provide technical support to customers via phone email or chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist customers in navigating technical problems offering clear and concise instructions.
- Document support tickets and customer interactions in the CRM system.
- Collaborate with senior team members to escalate complex issues as needed.
- Maintain a high level of customer satisfaction by delivering excellent service.
Qualifications:
- Language Proficiency: Native or fluent in German.
- Experience: Previous technical support or customer service experience is a plus but not required (Junior level).
- Skills: Strong problemsolving skills excellent communication abilities and a customeroriented mindset.
- Location: Must be based in Athens as no relocation assistance is offered.
Benefits:
- Competitive salary with potential for growth.
- Onsite position with a dynamic and collaborative team environment.
- Training and development opportunities for career advancement.
- Opportunity to work in a wellestablished and supportive company.
Employment Type
Full Time
Key Skills
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