German Lithuanian Speaking Service Coordinator
German Lithuanian Speaking Service Coordinator
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Job Description
Are you a driven professional with excellent communication skills and a passion for customer service Are you fluent in German and Lithuanian If youre looking for a dynamic role with the flexibility to work both remotely and in the office this opportunity is perfect for you! We are seeking a Service Coordinator to join our team in Ghent Belgium where youll play a key role in maintaining our high standards of service.
About Us:
We are a leading company in the automotive sector wellknown for delivering cuttingedge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center managing service coordination for European markets including Germany and Lithuania. As part of our expanding operations we are looking for talented individuals to help us continue offering toptier service to our customers.
Position Overview:
As a Service Coordinator you will serve as the primary contact for customers service teams and dealerships in German and Lithuanianspeaking regions. Your role will be to manage service requests ensure seamless communication and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hasslefree experience.
This is a hybrid role allowing you the flexibility of working 2 days in the office in Ghent and 3 days remotely providing an ideal balance between teamwork and autonomy.
Key Responsibilities:
- Serve as the main point of contact for German and Lithuanianspeaking customers responding to service inquiries scheduling maintenance and handling complaints.
- Coordinate service appointments and repairs liaising between customers and dealerships.
- Ensure timely communication between all stakeholders including customers technical teams and service departments.
- Track and manage the status of service requests ensuring timely resolution and maintaining customer satisfaction.
- Follow up with customers to ensure they are satisfied with the services provided.
- Escalate complex issues to appropriate internal teams for resolution.
- Keep customers informed of the progress of their service requests.
- Maintain accurate and detailed records of customer interactions and services performed in our CRM system.
- Contribute to improving customer service processes by sharing feedback and suggestions with internal teams.
Qualifications:
- Fluency in German and Lithuanian (written and spoken) is essential.
- Previous experience in customer service service coordination or a related role is a strong advantage.
- Excellent communication and interpersonal skills with a focus on building and maintaining customer relationships.
- Ability to work in a fastpaced environment handling multiple tasks and solving problems efficiently.
- A background or interest in the automotive industry is a plus but not required.
- Proficiency with CRM systems and general office software (Microsoft Word Excel Outlook).
- Strong organizational skills and attention to detail.
What We Offer:
- Hybrid working model: Work 2 days in the office and 3 days remotely offering flexibility and worklife balance.
- Relocation package: We provide relocation assistance including accommodation in Ghent for candidates moving from abroad.
- A competitive salary with opportunities for career advancement in a fastgrowing international company.
- Health and life insurance along with a range of other benefits.
- Access to professional development and training programs to help you grow in your role.
- A supportive collaborative work environment with a focus on teamwork and personal development.
- Regular teambuilding activities and the chance to be part of a diverse multicultural team.
Why Join Us
This is a fantastic opportunity to use your German and Lithuanian language skills in a rewarding role within the automotive industry. Youll be part of an international team with the flexibility of a hybrid work model and the chance to develop your career in a dynamic forwardthinking company. Plus youll get to experience life in Ghent Belgium a beautiful city known for its vibrant culture and excellent quality of life.
Employment Type
Full Time
