German Speaking Customer Advisor

Join our dynamic team as a GermanSpeaking Customer Advisor in the vibrant city of Bucharest Romania. We are a leading provider of customer support services for the travel industry dedicated to delivering exceptional service and creating memorable experiences for our clients. As our operations grow we are seeking passionate individuals fluent in German to join our team and contribute to our mission of excellence.

Position Overview:

As a GermanSpeaking Customer Advisor you will play a vital role in ensuring our clients receive outstanding service and support. You will assist customers with their travelrelated inquiries provide detailed information about travel products and services and resolve any issues they may encounter. Your attention to detail and language skills will be essential in maintaining high levels of customer satisfaction and fostering strong client relationships.

Responsibilities:

• Customer Support: Provide excellent customer service to Germanspeaking clients via phone email and live chat. Address and resolve customer inquiries concerns and issues promptly and professionally ensuring a positive customer experience.
• Travel Assistance: Help customers with their travel plans including booking flights hotels and other travelrelated services. Provide accurate information about destinations travel regulations and policies.
• Problem Resolution: Troubleshoot and resolve issues related to bookings cancellations and other travelrelated concerns. Work with internal teams to ensure a seamless resolution process.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty. Gather and document customer feedback to help improve our services.
• Administrative Tasks: Accurately log and document customer interactions and transactions in our CRM system. Prepare and provide regular reports on customer support activities and outcomes.
• Collaboration: Work closely with other departments to ensure seamless service delivery and customer satisfaction. Participate in team meetings and share best practices for improving customer support.
• Stay Informed: Keep uptodate with industry trends travel regulations and company policies to provide accurate and relevant information to customers.

Requirements:

• Language Skills: Fluent in German (both written and spoken). Proficient in English (minimum B2 level).
• Skills: Strong attention to detail and the ability to work accurately and efficiently in a fastpaced environment. Excellent communication and interpersonal skills. Strong problemsolving abilities and a proactive approach to customer service.
• Experience: Prior experience in customer service travel industry or a related field is advantageous but not required. Techsavvy with the ability to quickly learn and navigate customer support tools and software.
• Team Player: Ability to work independently and as part of a team in a dynamic environment. High attention to detail and organizational skills.

What We Offer:

• Competitive Salary: An attractive salary package that reflects your skills and experience.
• Health and Life Insurance: Comprehensive health and life insurance coverage for peace of mind.
• Career Growth: Opportunities for career advancement and professional development. We believe in nurturing talent and providing our team members with the resources and opportunities to grow within the company.
• Additional Benefits: A variety of additional benefits designed to support your wellbeing and worklife balance.

Why Join Us

Joining our team provides you with the opportunity to be part of a dynamic and innovative company in the travel industry. You will work in an international environment with a diverse and talented team. Bucharest with its rich history vibrant culture and exceptional quality of life offers the perfect setting for your professional and personal growth.

If you are a passionate and dedicated individual with a flair for customer service and a strong interest in the travel industry we would love to hear from you. Join us and take the next step in your career!