Pavilion Operations Lead Osaka 2025
Pavilion Operations Lead Osaka 2025
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Job Description
About the role
We are currently seeking an experienced Operations Lead for the Kuwait Pavilion at Expo 2025 Osaka. The Operations Lead will be responsible for overseeing all aspects of the Pavilions daily operations ensuring a seamless visitor experience and the effective coordination of teams. This role requires a dynamic leader with a strong background in hospitality events or customer service and a focus on operational excellence.
Key Responsibilities:
- Operational Management:
Lead daily operations of the Kuwait Pavilion ensuring smooth guest flow and high standards of service.
Monitor and ensure the pavilion operates in compliance with safety and operational procedures.
Oversee staffing schedules task assignments and daily team briefings.
- Team Leadership & Development:
Supervise and motivate the onground team including Hosts/Hostesses and support staff fostering a positive work environment.
Provide ongoing coaching training and feedback to team members to maintain high service standards.
Ensure team adherence to pavilion guidelines values and objectives.
- Guest Experience:
Oversee guest interactions to ensure a memorable and positive experience for all visitors.
Act as a key point of contact for VIP guests media and official stakeholders ensuring smooth communication and coordination.
Handle escalated visitor complaints inquiries and feedback in a professional and solutionoriented manner.
- Performance Monitoring & Reporting:
Track key performance indicators (KPIs) related to visitor satisfaction operational efficiency and staff performance.
Report any incidents or issues and provide feedback to improve service quality.
Prepare daily and weekly reports on operations incidents and team performance.
Collaborate with senior management to implement strategies for continual improvement.
- Safety & Compliance:
Ensure that health safety and emergency protocols are strictly adhered to.
Coordinate with security and facilities teams to maintain a clean safe and organized pavilion.
Oversee crowd management and emergency evacuation procedures when necessary.
- Coordination with Pavilion Management:
Work closely with Pavilion leadership and BLR WORLDs central operations team to align on goals priorities and challenges.
Stay updated on any changes to the pavilion content exhibitions or programming ensuring smooth communication to staff and visitors.
Requirements:
- Experience:
Minimum 5 years of experience in operations hospitality management events or customer service leadership roles.
Proven ability to manage large teams in a fastpaced environment.
- Skills:
Strong organizational and multitasking skills.
Excellent leadership and interpersonal skills with the ability to inspire and motivate.
Fluent in English and Japanese; knowledge of Arabic or other languages is a plus.
Understanding of Kuwaiti culture and traditions is an advantage.
Strong problemsolving abilities and conflict resolution skills.
- Physical Requirements:
Ability to stand for long periods and manage physically demanding tasks.
Comfortable working flexible hours including weekends and holidays.
Duration:
Expo 2025OSAKA: April 13th 2025 Oct 13th 2025
Availability: Mid March 2025 Mid October 2025
Pavilion public opening hours: (9:30am to 9pm)
Training Date: To be confirmed
We offer a competitive salary and a dynamic work environment where you can develop your skills and grow within the company. If you are a team player with a positive attitude and a passion for providing excellent service we would love to hear from you.
Apply now to join our team as a Pavilion Operations Lead in Osaka Expo 2025
Employment Type
Full Time
