Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A rare opportunity for an Assistant Front Office Manager has became available here at Fairmont St Andrews!
As an Assistant manager you will assist with the overall operational responsibility for the smooth efficient and professional operation of the Front Office. You will be effectively lead and motivate a team of Front Office Supervisors and Front Desk Agents to achieve the departmental and hotel goals.
A little more about what you will be doing:
- You will strive to create an energetic and fun workplace environment.
- Ensures that all procedures and policies are in place and followed..
- Ensures good communications between the departments.
- Strictly follows bankout procedures and cash handling procedures.
- Communicates with front desk supervisors about daily audits and controls so all are informed about proper procedures.
- Initiates monthly meetings in the department. Attend staff meetings operations meetings forecast meetings and sales strategy meetings.
- Is in the guest area during high traffic times to assist the front office colleagues and to ensure smooth operations.
- Coach lead and direct all associates to fully support the your key departmental targets
- Manage recruitment induction development & succession of all Team Members & supervisors
- Is expected to adapt processes and develop strategies according to guest expectations/feedback.
- Problem solving and coaching staff in situations to ensure that guest expectations are met.
- Ensure work schedules fully meet the needs of the hotel flexibility in rotas to cross training to achieve payroll % and bench mark targets.
- Responsible to ensure that the Front Office Departments CES goals are met/exceeded.
Qualifications :
- Relevant experience in a similar role is essential
- Great communication skills
- Ability to lead and be a part of a team
- Must be elidgble to live and work in the UK
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
