Service Desk Analyst- Fully Remote
Service Desk Analyst- Fully Remote
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1 Vacancy
Job Description
About Us:
Ovex Technologies Ltd. a distinguished BPO and IT solutions provider is driven by the vision to Think Innovate Grow. We specialize in delivering tailored and customercentric services including Inbound & Outbound Services Technical Support Live Chat Support and Medical Billing Services. Our commitment is to empower businesses streamline operations and foster growth. Experience the innovative and growthoriented approach of Ovex today.
Service Desk Analyst Role
We are hiring a Service Desk Analyst who will be responsible for helping computer users resolve issues. As a Service Desk Analyst your duties include communicating with clients via email or phone resolving IT equipment and software problems analysing information systems performance and maintaining accurate service desk records.
Service Desk Analyst Duties
- Responding to incoming telephone calls and emails.
- Providing software and hardware support resolving problems and issues.
- Creating training materials and guides for users.
- Performing system installations and updates to prevent service interruptions.
- Prioritising actions and escalations by problem severity and business impact.
- Collaborating with other departments and providing training.
Service Desk Analyst Requirements
- Computer Science Degree.
- Diploma in ICT Systems Support Digital Support Services or ICT Professional Competence.
- Three years of experience in enduser support or IT performance role.
- Computer program and hardware literacy.
- Excellent problemsolving and analysis skills.
- Task management and customer relationship management (CRM) proficiency.
Employment Type
Full Time
