Remote Customer Service Specialist for Cruise Line
Remote Customer Service Specialist for Cruise Line
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Job Description
Cross Border Talents is seeking an established BPO partner to support a major Cruise Line in delivering toptier Germanspeaking customer service. This remote role offers the opportunity to elevate customer satisfaction and service quality for a distinguished clientele across global cruise markets.
Position Overview: Remote Customer Service Specialist (GermanSpeaking)
- Start Dates: 18 November 2024 & 9 December 2024
- Location: Remotebased operating out of Porto Portugal
Work Schedule:
- Rotating Shifts:
- Monday to Friday: 08:00 18:00
- Saturday & Sunday: 08:00 17:00
- Flexibility required for occasional shifts up to 19:00
- Days Off: Rotating schedule with 2 days off each week
Compensation & Benefits
- Base Salary: 1100 EUR per month (distributed over 14 payments annually)
- Performance Incentive: Up to 120 EUR in monthly sales bonuses
- Work Model: Fully remote within Portugal
Documentation Requirements for Candidates
- EU ID
- Residence Card
- Manifestao de Interesse
- Visas (under consultation)
Candidate Qualifications
- Experience:
- Prior experience in Contact Centers or Customer Service settings is preferred.
- Additional background in Sales Tourism or Travel services is advantageous.
- Core Skills:
- Proficiency in digital tools and strong attention to detail.
- Effective problemsolving skills with professional written and verbal communication.
- Highly adaptable and capable of multitasking in a fastpaced environment.
Why Partner with Cross Border Talents
This partnership is an opportunity to drive excellence in cruise line customer service enhancing passenger experiences and setting new standards in quality and professionalism. Join us in creating lasting impressions and delivering a worldclass service that will support the reputation of a leading cruise brand.
If youre ready to explore a strategic collaboration with Cross Border Talents contact us today. Lets make exceptional service the standard in cruise line customer care!
Employment Type
Full Time
