PBX Operator Reservations Coordinator
PBX Operator Reservations Coordinator
Posted on :
11-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Purpose: Responds to internal and external communications from employees and guests by mail telephone fax or through a central reservation system. Creates and maintains reservation recordsusually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications
Reports to: Director of Revenue Management
Essential Functions:
- Accurate input of reservations and group reservations into system within a timely manner. To include making changing and/or canceling reservations. Ensure all reservations fields are filled out with the correct information.
- Process groups as they are turned definite. Ensure the group block is set up properly based on individual call in or rooming list. This may include setting up in system to accept voice calls.
- Knowledge of hotel services area and events. Assist in ensuring all websites and/or collateral/literature contains the most up to date and accurate information regarding the hotel and its surrounding areas.
- Preassign group/individual rooms based on VIP and/or special request status. Ensure all alerts and/or traces are in place and all appropriate departments are notified prior to arrival.
- Monitor phonecalls and assist associates as needed.
- File Reservations and backup. Assist accounting (when needed) in providing research/back up for past due folio billings.
- Check all nonguaranteed future reservations for deposit (prepay) status daily. Ensure all prepaid reservations have deposits on file with the appropriate paperwork needed for payment.
- Handle mail/correspondence in a timely manner. Some reporting is required based on hotel needs.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status rates and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front of the house.
- Understands the hotels policy on guaranteed reservations and noshows.
- Process/Monitor advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- To provide a courteous and professional service at all times.
- To be aware of all front of the house procedures and assist with reception duties when required.
- Answers and routes telephone calls to appropriate departments.
- Records and maintains logs for guest requests and follow up.
- Assists in reporting telephone equipment or service complaints and problems.
- Reports and documents any observed or known safety hazards conditions or unsafe practices and procedures to management immediately.
- Any other duties assigned by management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
