Front Desk Agent Full-Time
Front Desk Agent Full-Time
Posted on :
11-11-2024
Employer Active
1 Vacancy
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Job Description
- To provide efficient service in a friendly manner; to assist register and checkout hotel guests as well as representing in a professional way the companys values.
- Provide effective fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless checkin experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring processing and distribution thereof
- Ensure front desk is stocked with essential materials
- Maintain a professional neat and wellgroomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
- Make certain to be familiar with fire and emergency procedures
- Other responsibilities connected with Front Office may be required
Qualifications :
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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