Central Services Agent
Central Services Agent
Posted on :
11-11-2024
Employer Active
1 Vacancy
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Job Description
Central Services Agent
At Fairmont Vancouver Airport every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
What you will be doing:
- Consistently offer professional friendly and engaging service
- Act as the point of contact for internal and external communications
- Provide warm friendly service and efficient followup to all guest requests or concerns
- Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures elevator entrapment and staff/guest medicals
- Ensuring accurate records of guest calls to Central Services
- Ensuring interdepartmental communication and cooperation in the interest of better guest satisfaction
- Being well informed about all hotel facilities/events in order to provide information as required
- Maintaining working knowledge of operating procedures of the following departments: Housekeeping Front Office Engineering Guest Services Food and Beverage
- Maintaining knowledge of hotel rates and packages
- Set up reservations in order to support the perfect arrival
- Process shipping requests for guests
- Process lost and found items
- Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the hotel health and safety program
- Maintaining a safe and hazard free working environment
- Completing daily task list
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Excellent listening and comprehension skills
- Superior interpersonal skills
- Able to work a variety of shifts including AM PM and overnight
- Selfmotivated with a keen sense of guest service sound decisionmaking skills and a strong sense of ownership
- Previous proven track record for excellence in customer service
- Comprehensive knowledge of Hotel Front Office operations policies and procedures
- Operational knowledge of Opera Cloud MS Office including Excel and Word
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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