Front DeskWelcomer
Front DeskWelcomer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton United Kingdom. As the first point of contact for our guests you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
- Greet and welcome guests warmly upon arrival providing a positive first impression
- Handle checkin and checkout procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Manage room reservations assignments and status updates
- Assist guests with information about local attractions dining options and transportation
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle phone calls emails and other communications in a timely manner
- Process payments and maintain accurate financial records
- Ensure the lobby and reception area are clean organized and presentable at all times
- Collaborate with other departments to resolve guest issues and enhance overall experience
- Maintain security awareness and follow established safety procedures
- Respond to guest reviews and request
- Ensure proper invoicing and banking
- Handles the breakfast setup and snacks and drinks sales
- Any other AdHoc
Qualifications :
- Excellent communication and interpersonal skills
- Proven ability to provide exceptional customer service
- Strong multitasking skills with the ability to prioritize effectively
- Proficiency in basic computer applications and hotel management software
- Ability to remain calm and composed in highpressure situations
- Demonstrated versatility and initiative in responding to guest requests
- Friendly and enthusiastic demeanor with a genuine passion for hospitality
- Detailoriented with strong organizational skills
- Flexibility to work various shifts including weekends and holidays
- Knowledge of the local area and popular attractions in Southampton
- High school diploma or equivalent; hospitalityrelated education is a plus
- Previous experience in a customerfacing role preferably in hospitality is advantageous
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
