ITPROUSPSSC-1Systems Analyst - Project Lead
ITPROUSPSSC-1Systems Analyst - Project Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
DAILY DUTIES / RESPONSIBILITIES:
Emphases for the System Analyst candidate are to support system activities in SCION (the current EDSS) and procurement/implementation of the new EDSS. The System Analyst will need to learn the system capabilities and become an expert in that system to provide support analysis testing problem resolution reporting and monitoring of that system. The candidate works in a team environment with other Information Technology staff Project Management Office and Program Area system Owners to support the system and users.
Specific duties and responsibilities include but are not limited to the following:
Study and learn system capabilities assigned
Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
Work with Program Area System Owners to learn their business functions and needs
Provide system user support
Assist staff in resolving systemrelated problems
Assist with System user account permissions and security
Provide and assist with system user training when onboarding new staff as well as individual training
Attend and provide program area support SCION related events as needed
Create and maintain supporting system and training documentation.
Maintain SharePoint content associated with system collaboration sites
Document and create technical reports by collecting analyzing and summarizing information and trends as well as system effectiveness
Monitor and Identify system data quality issues and work to improve data accuracy
Review and monitor usage reports
Assist with the system software life cycle process
Coordinate and assist with system testing and production validation
Work with Program Area and IT to present key information for improvements
Maintain system protocols by writing and updating procedures
Requirements
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Knowledge of Information Technology Field best practices organization and operations
2. Ability to learn new systems and become an expert
3. Excellent written oral and interpersonal communication skills
4. Excellent Customer Service skills and provide system support
5. O365 products and Applications (Word Excel PowerPoint outlook Teams SharePoint)
6. System Analysis monitoring and reporting on system performance and data quality
7. Flexible and easily adapts to changing priorities
8. Ticketing System
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Ability to establish positive working relationships with technical staff customers and others involved in datacentric management.
2. Microsoft Visio
3. MS Office 365
4. Ticketing Software
5. Experience with industry standard information security practices
Benefits
Employment Type
Full Time
