IT Application Support Technician
IT Application Support Technician
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Job Description
Job Title: IT Application Support Technician
Location: Porto/Lisbon
Work Regime: Hybrid Regime to work in Lisbon or Porto
Overview / Summary:
LUZA Group is looking for an IT Application Support Technician that will ensure the technical and functional support of production applications. Ensure operational conditions for the services. contribute to applications releases and intervene in case of incidents and also in preventive situations.
MAIN RESPONSIBILITIES
solve incidents and service requests within their scope by ensuring that the service is reestablished as quickly as possible and in full coordination and transparency with the areas concerned;
ensure proper management of access to applications following the relevant recommendations within its scope;
contributes to the construction of dashboards for production monitoring and carries out the actions defined for service improvement;
monitor the implementation of planned changes to the production plan ensuring their proper implementation;
verifies the functional and technical quality of interfaces / communications between applications;
monitor the state of the technical components of the applications;
ensure compliance with the SLS defined in the supported applications with 24/7 weekly rotation within the team for critical incidents. (1 prevention week and 15 additional monthly hours of work where 50% may be Sundays and holidays).
ensure and keep up to date manuals technical documentation and operational procedures;
review and monitor application performance data in order to improve service quality and user experience;
ensure the technical installation and configuration of catalog applications;
actively contributes to CI/CD processes by developing automation scripts;
define and implement controls facilitating the supervision of services;
It must carry out the training required for the proper functioning of its area and enterprise and ensure that the team carries it out.
It can perform other activities not specified above necessary for the pursuit of the objectives and proper functioning of the Center of Expertise and participates in the Tribes ceremonies as an advisor to ITops.
Technical Skills:
RedHat Jboss EAP 6.4 and 7.0 (Administration)
OpenShitf (microservices) t
Web Services (SOAP/XML)
Relational BDs (MSSQL Server; Postgre);
*Principals de java;
Web Services (SOAP/XML);
Sos Linux RHEL Windows Server.
Jenkins;
DevOps Guideline Agile/Scrum methodologies.
Soft skills:
Excellent communication and interpersonal relations capability:
Be flexible and adaptable in a multicultural environment
Motivation and Responsibility:
Proactivity and dynamism:
Create and innovate / solve problems
Working in team
Focus on Resultst
Resilience
Drafting and adapting a process
Analyse
Define Pertinent Performance Indicators
Professionals Skills:
IT and cybersecurity
IT knowledge
Production operations
Relation IT / Business
Language skills:
Portuguese : C2
English: B2
Employment Type
Full Time
