App LifeCycle - Systems Engineer UCCE UCM
App LifeCycle - Systems Engineer UCCE UCM
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Job Description
Role App LifeCycle Systems Engineer (UCCE & UCM)
LocationAustin TX(Hybrid)
Designing Managing Cisco Unified Contact Center Enterprise technologies
( UCCE ) Cisco Customer Voice Portal (CVP) Cisco IP/IVR Cisco CTIOS
Cisco Finesse CUIC.
Good Understanding and work Experience in third party products like
Appspace eGain Avaloque Calabrio Acqueon
Must have hands on experience in VXML gateways VVBs SIP proxy.
Must have hands on experience with the following Cisco voice applications
Cisco Unified Communications Manager (CUCM)Cisco Unity Connection
Voicemail Cisco Presence Expressway MRA solution Redsky.
Experience with routine system administration tasks such as OS and
application patches upgrades and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework with focus
on Availability management Release management and Change
Management
Process Improvement identification/execution (e.g. optimization
proactive Automation innovation)
Employment Type
Full Time
