Monitoring Consultant
Monitoring Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
C2C/1099
DESCRIPTION OF DUTIES:
Responsible for functioning as the Technical SME on an enterprisewide systems.
Responsible for implementations of products/services that involve significant Commonwealth oversight.
Interpret process and report data to create meaningful business and operational dashboards.
Maintain (patch troubleshoot) existing and future monitoring tools including System Center Operations Manager SolarWindsSightLine and SquaredUp.
Identifies improvements to existing processes and tools to achieve high quality services/products.
Create Azure Monitor resources and Log Analytics queries.
Create document and maintain onprem and cloud automations.
Create document and maintain SOAP/REST/JSON/API calls using PowerShell or other compatible languages.
Maintain and troubleshoot monitoring tool connectivity to endpoints.
Creates documentation for new processes
Updates documentation for existing process
Documents incidents and problems impacting monitoring services.
Collaborate with the enterprise change manager to ensure processes are standardized and documented workflows are followed.
Collaborate with the Enterprise Incident Manager to ensure that standardized SOPs and processes are consistently applied across incident and problem management.
Monitor incident and problem resolution processes to ensure timely and effective service restoration and root cause analysis.
Manage and document the operational procedures and responses of NOC teams to service delivery and incident management.
Ensure all processes and workflows are documented in an accessible organized and secure manner for future reference.
Establish and maintain Standard Operating Procedures (SOPs)for all relevant operational processes.
Emphasize the transition from informal persondependent workflows to formal roledriven processes.
Required/Desired Skills
For more information please feel free to connect at
Employment Type
Full Time
