Oracle CCB Utilities Engineer

Develops and oversees all aspects of a complex system or set of systems. Works across domain areas of support within the City of Cedar Rapids and across multiple application areas and projects.

• Experience with Oraclebased applications specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position.

Essential Duties and Responsibilities:

• The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.
• Employees may be requested to perform jobrelated tasks other than those specifically presented in this description.
• Designs documents and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support maintenance and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT applicationbased policies procedures and standards.
• Collaborates with cross divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short term projects and longterm department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyzes users business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for nonenterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Required Education and Experience:

• Bachelors Degree in Information TechnologyComputer Science or related field and
• Seven (7) to ten (10) years experience workingwith and maintaining enterprise level computer applications OR
• An equivalent combination of education and/orexperience (i.e. one year of relevant fulltime experience may substitute forone year of education).
• Excellent written verbal and interpersonalcommunication skills.
• Experience with Oraclebased applications inparticular Customer Care & Billing and Oracle Analytics Publisher.
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.

Desired qualifications

• Experience with process design logical workflow analysis and design.
• Experience with indepth configuration code analysis and output.
• Extensive experience with Oracle and Oraclebased technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Computer systems and analysis of computerprograms.
• Systems analytical practices and procedures.
• Server and network operating systems
• Project management principles

Skills in:

• Managing multiple projects and deadlines;communicating delays.
• Peer review and mentoring.
• Assigning prioritizing monitoring and reviewing work assignments.
• Communicating effectively with internal and external stakeholders using both technical and nontechnical language.
• Attention to detail.

Ability to:

• Maintain a high degree of confidentiality withsensitive information; maintain the confidentiality of information andprofessional boundaries.
• Train and instruct others including systems andusersupport personnel.
• Evaluate vendor software for compatibility withcitywide computer systems.
• Respond to IT oncall emergencies.
• Assess problematic issues and make appropriate judgment to correct issue.
• Work cooperatively and maintain effective working relationships.