IT Applications Intern
IT Applications Intern
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Job Description
KEY RESPONSIBILITIES:
1. Application System Integration:
- Assist in the provisioning and deprovisioning of applications like Eduka Pronote HR systems accounting software and others.
- Develop and maintain integration scripts to ensure efficient communication between systems.
- Automate workflows to enhance system integration and reduce manual processes.
- Troubleshoot and resolve integration issues to ensure seamless connectivity across applications.
- Gain experience in software integration automation and system administration in an educational context.
2. Support and Incident Management:
- Provide Level 2 support handling user requests and incidents by performing indepth diagnosis and resolution.
- Escalate unresolved issues to Level 3 support or external vendors ensuring timely resolution and followup.
- Document standard operating procedures (SOPs) and verify resolutions with users to close incidents effectively.
- Analyze recurring issues to identify trends and propose preventive measures.
- Monitor and report on incident and request SLAs using Power BI.
3. Project Management Support:
- Assist project managers with assigned tasks contributing to successful project execution.
- Participate in project meetings and offer technical insights on integration and support operations.
- You have or are acquiring a Master s Degree in IT.
- You are familiar with working in an international environment. English is a prerequisite.
- You have 1 year to 2 years experience in the IT domain.
- You show organizational skills that reflect your ability to perform all daily tasks with excellent attention to details.
- In addition you are autonomous flexible and proactive.
REQUIRED SKILLS:
- Basic knowledge of application integration system automation or scripting (e.g. Python PowerShell).
- Familiarity with IT ticketing systems (e.g. GLPI) and basic troubleshooting techniques.
- Strong problemsolving skills with a focus on technical issue resolution.
- Good communication skills for working with internal teams and external vendors.
This internship provides valuable experience in IT applications management integration and support within an educational environment. You will develop both technical and operational skills while contributing to impactful IT projects.
Employment Type
Full Time
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