Hotel Receptionist
Hotel Receptionist
Posted on :
08-11-2024
Employer Active
1 Vacancy
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Job Description
Job Overview
Our client a distinguished hospitality group in East Africa is looking for an attentive and customerfocused Hotel Receptionist to join their front desk team. The ideal candidate will manage guest services with a warm welcoming attitude ensuring a memorable guest experience from checkin to checkout.
Key Responsibilities
- Guest Checkin & Checkout: Manage the front desk operations including efficient checkin/checkout processes and room assignment.
- Customer Service: Address guest inquiries requests and complaints professionally and promptly ensuring high satisfaction levels.
- Reservation Management: Handle room reservations modifications and cancellations in the hotels booking system.
- Billing and Payments: Process guest payments and maintain accurate records of transactions invoices and expenses.
- Communication: Coordinate with other hotel departments to ensure seamless guest services including housekeeping maintenance and room service.
- Information Resource: Provide guests with information about the hotel amenities local attractions and dining options in the area.
Qualifications
- Experience: 13 years in a receptionist or front desk role preferably in the hospitality industry.
- Education: Diploma or certification in Hospitality Tourism or a related field is a plus.
Skills:
- Excellent communication skills in English; knowledge of additional languages is an advantage.
- Proficient in Microsoft Office and hotel management software (PMS experience preferred).
- Strong interpersonal skills with a positive guestoriented attitude.
- Ability to handle multiple tasks and stay calm under pressure.
Benefits
- Competitive salary package
- Opportunity for career growth in a reputable hospitality company
- Supportive and teamoriented work environment
Employment Type
Full Time
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