Specialist Support Sales
Specialist Support Sales
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$ $ 16 - 20
1 Vacancy
Job Description
Sales Support Specialist
About Us
GrowthExpertz is a fastgrowing firm specializing in providing recruitment marketing and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent datadriven approach to their needs. We strive to foster a dynamic work culture that promotes growth collaboration and success for all team members.
Role Overview
We are seeking an organized and customerfocused Sales Support Specialist to join our customers team. You will play a pivotal role in providing exceptional service and support to customers while ensuring smooth communication between departments. As a liaison between customers and the sales team you will handle a range of tasks from addressing inquiries about product availability and pricing to resolving orderrelated issues and ensuring customer satisfaction. Your ability to think critically and solve problems effectively will contribute directly to customer retention and the overall success of the team.
In this role you will be responsible for managing customer interactions across phone email and chat channels providing accurate and timely responses to inquiries and supporting internal teams with essential sales processes. You will have the opportunity to develop a deep understanding of the companys product offerings and operational procedures which will enable you to offer expert guidance to customers and help drive efficiency within the sales department. Strong Excel CRM and communication skills are crucial to your success in this role as is your ability to thrive in a fastpaced officebased environment.
Key Responsibilities
- Manage all customer communications (phone email and chat) efficiently and professionally.
- Handle multiline phone systems and route calls based on sales territories.
- Investigate and resolve customer inquiries related to product availability pricing and order status.
- Process purchase orders and ensure accurate followup details such as tracking numbers lead times and estimated delivery dates.
- Address customer complaints and provide timely effective solutions following up to ensure a satisfactory resolution.
- Collaborate closely with the sales team to ensure all customer needs are met and issues are escalated when necessary.
- Utilize Excel CRM and other company software to manage customer information and interactions.
- Support internal sales processes by ensuring accurate and uptodate records of customer inquiries and sales interactions.
Required Skills
- Proven office experience with strong familiarity in using office equipment.
- Proficiency with CRM systems Slack Outlook Excel and Adobe.
- Strong multitasking time management and organizational abilities.
- Excellent communication and active listening skills.
- Strong problemsolving skills and the ability to work independently and as part of a team.
- Ability to follow company guidelines communication procedures and policies effectively.
Experience
- High school diploma or equivalent (required)
- Office experience (required)
- Experience with Microsoft Office (Outlook Excel Word) (required)
- Data entry experience (preferred)
This is an inoffice role; however we understand the need for flexibility and can accommodate occasional workfromhome arrangements. Working alongside your peers in the office will provide the best opportunity to learn and thrive in this role.
Pay: $16.00 $20.00 per hour
Benefits
- 401(k) with matching
- Dental insurance
- Health insurance
- Onthejob training
- PTO (Paid time off)
- Vision insurance
Shift:8hour shift Monday to Friday
Employment Type
Full Time
