Telesales Agent

Roles and responsibilities

Lead generation: Generating leads for the sales team through cold callings
Tele sales: Creating awareness about products or services and performing tele sales functions.
Customer service: Providing detailed product information, pricing, and availability to customers.
Conflict resolution: Handling customer issues and resolving conflicts.
Outbound Sales Calls:

Initiate outbound calls to potential customers (cold calling) or existing clients (warm calling) to sell products or services.
Qualify leads by asking probing questions and identifying the needs of the customer to match them with appropriate products or services.
Pitch products or services persuasively, highlighting the benefits and addressing any customer concerns or objections.
Lead Generation:

Identify new sales opportunities through research, lists, or lead databases.
Build and maintain a pipeline of potential customers, ensuring consistent outreach and follow-ups.
Customer Relationship Management:

Develop rapport with potential and existing customers by offering personalized service and building trust.
Track customer information, interactions, and sales progress using CRM (Customer Relationship Management) systems.
Follow up on previous sales calls, inquiries, or quotes to close deals and ensure customer satisfaction.
Sales Presentations:

Provide detailed product or service information to customers, demonstrating its features and benefits.
Customize sales pitches based on the customer's needs, pain points, and buying motivations.
Overcoming Objections:

Handle customer objections or concerns with empathy and professionalism, addressing any hesitations and persuading customers to make a purchase.
Use persuasive selling techniques, highlighting the value proposition and overcoming common barriers to purchase.
Closing Sales:

Aim to close sales during the call by guiding the customer through the decision-making process and encouraging them to commit to the purchase.
Confirm customer details, explain payment options, and ensure all sales-related paperwork is completed.
Sales Targets and Reporting:

Meet or exceed individual and team sales targets or quotas.
Maintain accurate records of calls made, sales, and leads generated, ensuring that sales metrics are tracked.
Report on sales performance and customer feedback to management, contributing to strategy adjustments or improvements.
Customer Service:

Provide excellent customer service by addressing customer questions, offering product recommendations, and ensuring that customers are satisfied with their purchase.
Handle after-sales service, follow-ups, and resolve any issues that may arise post-purchase.
Upselling and Cross-selling:

Identify opportunities to upsell (offering a more premium product) or cross-sell (offering complementary products or services) to existing customers.
Maximize the value of each sale by recommending additional products that suit the customer’s needs.

Desired candidate profile

Good communication skills
Think independently and show sense of proactiveness
Experience in contact center
Worked before as a Tele sales Agent
Banking and financial product knowledge is a plus
Female and Arab national
Bilingual (Arabic and English)
Self-Motivation:

TeleSales agents need to be self-driven, especially when working with performance-based targets or quotas.
The ability to stay motivated despite facing rejection or slow sales periods.
Empathy:

Understanding and relating to customers' needs, emotions, and concerns.
Demonstrating empathy builds trust and improves the likelihood of a sale.
Confidence:

Confidence in speaking with potential customers, presenting the product, and handling objections.
A positive, confident attitude helps maintain control of the conversation and builds credibility.
Goal-Oriented:

Being results-driven and focused on meeting or exceeding sales targets and KPIs.
The drive to continuously improve and exceed expectations.
Adaptability:

The ability to quickly adapt to changing products, sales tactics, and customer demands.
Flexibility in managing different customer personalities and overcoming various sales challenges.
Work Environment:
TeleSales agents typically work in the following environments:

Call Centers: They may work in a physical call center where they handle inbound or outbound calls.
Remote/Virtual: Many TeleSales agents work remotely, especially in the post-pandemic era, allowing for a more flexible work environment.
Hybrid: Some companies offer a combination of remote and in-office work.