Clinical Support Team Leader
Clinical Support Team Leader
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PHP PHP 40000 - 50000
1 Vacancy
Job Description
Lead with Care as a Clinical Support Team Leader!
You will be working with our client InHealth Limited the largest specialist provider of diagnostic and healthcare solutions in the UK. Guided by its mission to make healthcare better the company helps transform the health industry by improving access timeliness and affordability of diagnosis and treatment for patients. Here you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion. Everything you do is a step towards your longterm goals and a contribution to a better future for healthcare. Do the right thing for your career and start making an impact!
As a Healthcare Support Team Leader you ll lead a team of Clinical Support Agents to provide responsive accurate communication for the Employee Assistance Programme ensuring client employees receive the support they need.
Schedule: Shifting schedule (day shift mid shift and night shift)
Work Arrangement: Onsite; BGC Taguig
Salary: PHP 50000
Perks: Day 1 HMO Abovemarket salary Work life balance
A. Overall Purpose of the Role
- Manage a growing highly effective team of Clinical Support Agents to provide responsive accurate concise and competent voice/data communication and coordination for:
- Employee Assistance Programme: Handle inbound requests through various channels related to client employees seeking support or welfare.
- Topside Medical Support Contact Centre: Log medical emergency and nonemergency coordination requests from TAC Clinical colleagues who require remote/online clinical support from specialist physicians.
- MedDive Contact Centre: Manage inbound requests seeking specialist medical support and management for deepsea diving medical incidents. Alert and coordinate with the oncall physician rota system and complete allocated administrative tasks.
- Occupational Health Administration Support: Perform a full range of administrative functions related to client Occupational Health referrals appointment bookings and inbound phone and email queries.
- Collaborate closely with specialized healthcare team members and internal stakeholders to deliver highquality administrative customer service and medical contact center support to clients suppliers and patients.
- Support the Head of EAP Services in fulfilling clinical health administration obligations as required by clientspecific contracts.
B. Key Responsibilities
- Respond to email and phone inquiries professionally following established procedures and policies.
- Arrange and complete the administration of medical bookings effectively and accurately for various clients.
- Assist stakeholders and remote colleagues with the administration and coordination of "topside" clinical operations.
- Ensure timely submission and delivery of results and medical assessment outcomes to clients as specified in client interface documents and operational procedures.
- Conduct quality checks on document formatting and spelling ensuring accuracy and adherence to the consent process.
- Perform administrative case management in accordance with established procedures.
- Monitor network clinic partners logging and escalating noncompliance issues as per operational procedures.
- Accurately complete and upload paperwork to the patient record system.
- Handle medical and personal documentation securely following operating procedures clear desk policy and data protection regulations.
- Escalate clinical diary issues for support and resolution and participate in internal review meetings as needed.
- Assist with financial queries as required.
- Participate in annual appraisals team meetings and work towards achieving team objectives.
- Promote and ensure a healthy safe and environmentally friendly working environment within your area. Contribute to the promotion of these policies across the wider business.
- Actively engage in and promote the Administration Buddy system.
Requirements
The Vital Signs of a Perfect Fit
Required Competencies:
- Demonstrated organizational skills with the ability to prioritize workloads effectively
- High attention to detail and adherence to set procedures
- Excellent time management skills to manage workload efficiently
- Strong interpersonal and communication skills with a pleasant attitude and clear fluent speaking manner
- Commitment to quality and drive to deliver outstanding customer service
- Understanding of patient confidentiality and awareness of data protection regulations
- Responsibility for ensuring the health safety and welfare of yourself and others complying with health and safety regulations
- Ability to follow instructions and provide support to both colleagues and clients
- Flexibility in work patterns with a willingness to adjust at short notice to accommodate unexpected changes
- Required Work Experience:
- Previous experience in a contact/BPO center setting with a focus on administrative and/or customer service functions
- Experience in Occupational Health (advantageous)
Benefits
A Healthy Dose of Perks for Your WorkLife Balance
- Day 1 HMO coverage
- Competitive Package
- Prime office location (BGC)
- Free upskilling through Emapta Academy courses (Want to know more Visit )
- Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Emapta Lifestyle perks (Foodpanda pro and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Who are we
Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
The Vital Signs of a Perfect Fit Required Competencies: Demonstrated organizational skills with the ability to prioritize workloads effectively High attention to detail and adherence to set procedures Excellent time management skills to manage workload efficiently Strong interpersonal and communication skills, with a pleasant attitude and clear, fluent speaking manner Commitment to quality and drive to deliver outstanding customer service Understanding of patient confidentiality and awareness of data protection regulations Responsibility for ensuring the health, safety, and welfare of yourself and others, complying with health and safety regulations Ability to follow instructions and provide support to both colleagues and clients Flexibility in work patterns, with a willingness to adjust at short notice to accommodate unexpected changes Required Work Experience: Previous experience in a contact/BPO center setting, with a focus on administrative and/or customer service functions Experience in Occupational Health (advantageous)
Employment Type
Full Time
