Junior Change Analyst
Junior Change Analyst
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Change Management Process: Manage and coordinate IT change management processes in line with ITIL standards ensuring all changes are reviewed approved and executed efficiently.
- Risk & Impact Assessment: Conduct risk and impact assessments for all change requests ensuring that potential risks are identified mitigated and communicated to relevant stakeholders.
- Change Advisory Board (CAB): Facilitate Change Advisory Board meetings presenting change requests and ensuring appropriate approval processes are followed.
- Change Documentation: Maintain accurate documentation for all IT changes ensuring all records are kept uptodate and compliant with organizational policies and regulatory requirements.
- Communication: Act as the main point of contact between the change management team and other departments ensuring that all stakeholders are informed about the status of changes and any potential impacts.
- PostImplementation Review: Lead postimplementation reviews to assess the success of changes capture lessons learned and improve future change management processes.
- Continuous Improvement: Identify areas for improvement in the change management process and work closely with the IT operations and project teams to implement process enhancements.
- Change Metrics: Track and report on change management metrics providing insights into change success rates failure rates and other key performance indicators (KPIs).
Requirements
- Education: National Diploma or Degree in Information Technology Computer Science or a related field.
- ITIL Foundation Certification (required).
- ITIL Practitioner Level Certification (preferred).
- Relevant Change Management certification (e.g. Prosci Change Management).
- Minimum 3 years of experience in IT Change Management.
- Strong knowledge and handson experience with ITIL frameworks specifically in change management.
- Minimum 2 years of relevant experience in managing IT change processes.
- Technical Knowledge: Familiarity with IT systems infrastructure and software development processes.
- ProcessOriented: Strong understanding of ITIL principles particularly within change management and ability to implement best practices.
- Communication: Excellent written and verbal communication skills with the ability to effectively communicate complex technical issues to nontechnical stakeholders.
- Analytical Skills: Ability to analyze change requests assess risks and evaluate the impact on systems and services.
- Project Management: Experience in managing multiple change initiatives simultaneously with the ability to prioritize and manage time effectively.
- Leadership: Experience in leading change advisory boards and coordinating crossfunctional teams.
- ProblemSolving: Strong troubleshooting skills and ability to work under pressure to resolve issues efficiently.
- Adaptability: Ability to work in a fastpaced and evolving environment.
- Attention to Detail: High level of attention to detail ensuring accuracy and compliance in all processes.
- Stakeholder Management: Proven experience in managing relationships with various internal and external stakeholders.
Proven experience managing AD environments in a large enterprise setting. In-depth understanding of DNS, GPO, and DHCP and how they interact within AD. Familiarity with ITIL processes and service management best practices. Strong problem-solving skills and the ability to work under pressure. Excellent communication and interpersonal skills for collaboration with various teams. Ability to work independently and as part of a team. Attention to detail and a commitment to maintaining high standards of work. Willingness to stay updated with industry trends and advancements in Directory Services technologies.
Education
National Diploma or Degree in Information Technology, Computer Science, or a related field. 8 years of Active Directory Experience Relevant technical certifications, including Microsoft Certified Systems Engineer (MCSE). Microsoft Certified Systems Engineer (MCSE) in Domain Services certification is essential. Strong experience in managing Active Directory and Enterprise Directory Services. Expertise in DNS, GPO, and DHCP architecture, design, and troubleshooting in an enterprise env
Employment Type
Full Time
