German Customer Service in Sofia
German Customer Service in Sofia
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
Position: Contact Centre Agent (German English)
Location: Sofia Bulgaria
Work Schedule:
Fulltime position with flexible shifts.
Compensation:
- Competitive salary with performance bonuses.
- Signing bonus offered.
Benefits:
- Medical and dental insurance.
- Life insurance coverage.
- Additional allowances.
Key Responsibilities:
- Professionally handle customer inquiries via phone email and chat in a timely manner.
- Troubleshoot and resolve customer issues offering clear and effective solutions.
- Keep customer records up to date and maintain accurate information.
- Work closely with team members to ensure outstanding customer service.
- Identify opportunities to enhance customer satisfaction and share valuable insights with the team.
Qualifications:
- Fluency in German (B2 or higher).
- Strong communication skills in English.
- Previous experience in customer service or contact centres is a plus.
- Strong problemsolving skills and attention to detail.
- Comfortable with computer systems and quick to learn new tools.
Employment Type
Full Time
Key Skills
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