German Contact Centre Agents in Mosta
German Contact Centre Agents in Mosta
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Provide highquality customer support via phone email and live chat to Germanspeaking customers.
- Assist with airline bookings flight changes cancellations and related inquiries.
- Effectively communicate solutions to customer issues while maintaining professionalism.
- Ensure accurate data entry and follow up on any unresolved queries.
- Collaborate with internal teams to address complex customer needs.
- Maintain uptodate knowledge of airline policies procedures and promotions.
Requirements:
- Fluency in German is essential (both written and spoken).
- Strong communication writing and listening skills.
- A positive cando attitude with the ability to work independently and take initiative.
- Computer literacy; ECDL certificate is preferred.
- Previous experience in a customer service role preferably in a call center or travel industry.
- Flexibility to work shifts as rostered from Monday to Sunday.
What We Offer:
- Full training to support your professional development.
- Basic health insurance after 6 months of employment.
- Opportunities for career progression and development programs to advance your career.
- Mobile schemes and gym packages.
- Access to an inhouse canteen with healthy and affordable meal options.
- Monthly events to engage with colleagues and build team spirit.
- Free onsite parking and staff discounts at over 50 local businesses.
If you are passionate about delivering excellent customer service and are looking for a stable job with exciting growth opportunities we encourage you to apply.
Language Allowance:
- German EUR 3000 annually paid in monthly instalments.
Employment Type
Full Time
Key Skills
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