Front Office Manager Saudi
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Job Description
Front Office Manager (SAUDI Male Or Famale)
Reliable and engaging. As a Front Office Manager you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
Responsibilities include but not limited to:
- Respond to all guests requests problems complaints and/or accidents presented at the Front Desk or through reservations comment cards letters and/or phone calls in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Guest Services personnel according to Movenpick Hotels S.O.P.s.
- Carry a cell phone at all times.
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to SOPs
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily i.e. flash report allowances etc.
- Participate in required M.O.D. program as scheduled.
- Review Guest Services staffs worked hours for payroll compilation and submit to accounting on a timely basis.
- Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements.
- Ensure that noshow revenue is maximized through consistent and accurate billing.
- Maintain S.O.P.s regarding Purchase Orders vouchering of invoices and checkbook accounting.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Work closely with accounting on followup items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.s in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.s.
- Ensure implementation of all Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position for Guest Services staff.
- Assist in preparation of revenue and occupancy forecasting.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Must maintain constant communication with Housekeeping Reservations and the Credit Manager..
- Coordinate all aspects of the ongoing implementation of the Hotel philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Follow and enforce all Hotel credit policies.
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Maintain and monitor Lost and Found procedures and policies according to Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Hotel team meeting.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all V.I.P.s special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log and Guest Request log on a daily basis.
Qualifications :
At least 3 to 5 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with hotel Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing nametags.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information data etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
